Q: How long will it take for my items to arrive?
A: We understand the importance of timely delivery. Here's a breakdown of our delivery timeline:
Order Cutoff Time: 05:00 PM Mountain Standard Time
Order Handling Time: 1 - 3 Days
Transit Time: 7 - 15 Days
Total Delivery Time: Be rest assured, 8 - 12 Days is the average, we work effortlessly to get your order to you as quickly as possible without delay. Learn more about our shipping.
Q: Where is Tru Tulip based, and do you ship internationally?
A: Tru Tulip is based in the USA, and yes, we ship our high-quality products worldwide, with a significant focus on the US, UK, Canada, Australia, and New Zealand.
Q: Are the products at Tru Tulip manufactured in the USA?
A: Absolutely! We take pride in offering high-quality products manufactured in the USA and China, but with the USA standard, ensuring superior craftsmanship and standards.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status and location of your package on the track and trace page.
Q: What payment methods does Tru Tulip accept?
A: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Learn more about our payment methods.
Q: Do you offer international shipping, and what are the shipping costs?
A: Yes, we provide international shipping. Shipping is free.
Q: Can I return a product if I'm not satisfied?
A: Absolutely. Tru Tulip is a customer-oriented company, and we offer a no-question-asked return policy. Please refer to our Returns and Refunds page for detailed instructions.
Q: How can I contact Tru Tulip's customer support?
A: We're here to assist you! You can contact our dedicated customer support team through the "Contact Us" page on our website, and we'll respond to your inquiry promptly. Our customer support operates from Monday to Friday between 9 am - 5 pm Mountain Standard Time and we will respond to your queries between 24 and 48 hours.
Q: Are the products on Tru Tulip available for a limited time only?
A: While some products may have limited availability due to high demand, we strive to keep a diverse range of trending items in stock for our customers.
Q: Can I modify or cancel my order after it's been placed?
A: We process orders quickly to ensure prompt delivery. If you need to make changes, please get in touch with our customer support team as soon as possible, and we'll do our best to assist you. Meanwhile, you can refer to our return-refund policy for more details.
Q: Does Tru Tulip offer wholesale or bulk purchasing options?
A: Yes, we do offer wholesale options for specific products. Please get in touch with our team via the "Contact Us" page to discuss bulk purchasing and potential discounts.
www.trutulip.com
Tru Tulip
312 West 2nd Street,
Casper, WY 82601,
United States.
support@trutulip.com
+1 (307) 445-9874
Customer Support: Our customer service is available from Monday to Friday between 9 am to 5 pm
Availability Period: The customer service replies within 24/48 hours during working days.
If you have additional questions make sure to read our Frequently Asked Question or reach us through any of our contacts.